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Charlene Talaia 11456 75th Ave Seminole, FL Office/Fax: 727-954-8714 Cell: 727-422-9597 AmericanDreamsRealty@yahoo.com www.AmericanDreamsRealty.biz Education: Mount Wachusett Community College – Word Processing, Business Management St. Petersburg College – Accounting Program CCIM Intro and CCIM Financial Analysis Mature Moves Certified Foreclosure Mastery by Real Estate Champions Certificate of Merit for Powerful Presentation Skills Project Team Leadership Certification Leadership for Future Certificate Performance Management Certification – Lucent Technologies People Management Certification – Avaya Communications Global Knowledge Certificate for Networking Fundamentals Certificate in Finance for Non-Financial Managers Work Experience: American Dreams Realty 4/2009 to Present Broker/Owner Consultants, Inc. 1/2008 to 12/21/08 Project Management for Building and Sales of New Housing Development Charles Rutenberg Realty 1/2006 to 4/2009 Licensed Real Estate Professional *Knowledge of Real Estate Law, Chapter 475, Title Closing Process, Mortgage Requirements and Programs. *Calculation of Sales Net Sheets and Buyer’s Closing Costs. Review HUD-1 Statement with client for accuracy and understanding. *Execution of required contract paperwork that meets the realtor organization laws as well as State and Federal Laws. *When representing the Seller, negotiate the highest price. Calculate proceeds to accommodate closing costs and their next move. *When representing the Buyer, match home needs and lifestyle to location. Utilize Debt to Income calculation to assure they are comfortable with financial obligation. Exit Realty Suncoast 8/2004 to 1/2006 Licensed Real Estate Professional Mortgage Loan Origination *Interview Clients for application process, pull credit reports, calculate Debt to Income, communicate interest rates and options, collect verification documentation. Century 21 1/2003 to 8/2004 Licensed Real Estate Professional – Mature Moves Certification Charlene Talaia Page Two Avaya Communication (Spin-off from Lucent) 9/96 to 12/31/2002 Operations Manager-Remote and Field Technical Support *Supervise Tier 2 (union) & Tier 3 (mgt) Engineers in Call Center Environment (30 employees) *Develop yearly budget for my organization. *Procure equipment for Technical Lab to recreate customer problem situations and test new equipment. *Handle second level escalations which involve complex strategies. *Conduct high-level conference calls for failure analysis and provide steps to resolution. *Supervise out-of-state dedicated engineers for Bank of America and Wachovia Bank. *Responsible for professional development of employees. *Weekly status meetings with team to review open cases and communication company vision. *Performance evaluations and salary/bonus calculations. Lucent Technologies 3/98 to 10/2000 Senior Project Service Manager *Supervise Tier 3 Senior Networking Engineers (15 Employee) in Call Center. *Schedule training for technical development and new product readiness. *Interviewing and hiring of personnel for department. *Monitor work schedules and employee performance via CMS reports. *Review and approval on special bids for customer maintenance support. *First level management assistance for customer complaints. *Customer interface for resolution and satisfaction on escalations. *Generate reports on calls and trouble tickets for operational effectiveness. Lucent Technologies 3/97 to 3/98 Project Manager *Supervise Final Package Department (5 employees) *Prepare and QC documentation packages on specifications submitted by engineering, construction and testing departments for Verizon’s GTE Americast Project. *Attend status meetings to assure timely turnover of testing packages for Verizon’s acceptance and payment. *Status reports to Administration office in Dallas, Texas. *Assisted in set up of new Final Package Department for California branch. Achievements: Award for Million + Sales from Exit Realty Suncoast Notary Public Developed Dream House Registry Recommended for Membership of Tampa Bay Bridal Association Innovation Master for Lucent Technologies Presented with CEO Award by Lucent Technologies Represented Maintenance organization on Clarify Implementation Team Selected for Attendance at Collaboration Challenge in Arizona Organized New WAVE (Women of Avaya Valuing Excellence) Chapter in St. Petersburg Advisor for Explorers Scouting/Lucent Program for Teens Member of AARP Seminole Chapter Community Planning Council Volunteer for the American Heart Association
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